Question 1

Can I ship my firearms & other items to you if I do not live in the DFW area?

Accepted Answer

Absolutely! 
 
STEP ONE:
Email us at: info@prospergunworks.com with your designs ideas, and any pertinent information for your custom firearm or project. Please let us know the color/pattern you would like your project to be painted – BE SPECIFIC! The more detail the better so we can paint your project exactly how you envision it. You can even include reference pictures if you’d like! Fill out the order form completely – Be sure to include a detailed list of any parts you are sending us! (If you are disassembling the firearm yourself it must be accompanied by a full inventory list of parts. The firearm must be completely stripped  – every pin, spring and screw must be disassembled. If not listed on the inventory we cannot be held responsible for it) If you are sending the firearm in assembled, labor fees for disassembly/reassembly will apply – see our price list for labor fees.
 
If shipping from home please send a copy of your drivers license
 
If shipping from an FFL please include a copy of your FFL’s License
 
Pack up your project with the order form included and ship via UPS or Fedex to us! Be sure to wrap your items well, we are not responsible for items damaged during shipping. DO NOT SHIP VIA USPS. 
 
STEP TWO:
 
Email or call us and we will provide the ship to address
 
Once we receive your project we will work our magic and send you an email when the project is complete. A 50% deposit is required before the project is started. The remainder of the payment is required upon completion of work. If you are paying by credit card, we will invoice you via email. You can also pay by Paypal, Venmo, Cash or Zelle. 
Once you have paid the balance for your project, your item will be shipped back to you. 
 
All items are to be shipped according to all local, state & federal laws

Question 2

Should I disassemble my firearm prior to shipping?

Accepted Answer

No, you do not have to. However, please only send in what is necessary to complete the project. 
 
Please be sure to package your items responsibly, and make sure that all firearms and magazines are UNLOADED! Shipping firearms in factory cases, or any other type of large packaging may result in additional shipping charges.

Question 3

Will you contact me when my project is complete?

Accepted Answer

Yes! We will absolutely email you tracking information when your project is complete and on its way to you! We are available to you via email or phone should you have any questions pertaining to your project in production

Question 4

Do you do other types of projects other than firearms?

Accepted Answer

Yes! We offer a wide variety of designs & services including matching ear protection, tumblers, sports equipment, and much more!  If there is something you are wanting done that we do not currently have listed on our website, please feel free to reach out via phone, email or social media to discuss your needs!

Question 5

Do you buy and sell firearms as well? Custom Builds?

Accepted Answer

We have applied for the license to buy and sell firearms and are hoping to be able to offer this service in the very near future. We hope to offer a wide variety of firearms, parts, accessories, optics and NFA items at competitive prices. We will also offer services to help you build your very own custom build.

Question 6

Will you help me design something if I am not sure what I want?

Accepted Answer

Yes! Our trained designers will help guide you through the process to ensure you experience is as stress free as painless as possible!

Question 7

What is Cerakote?

Accepted Answer

Cerakote is a top quality Polymer-Ceramic coating that can be applied to metals, plastics, polymers and wood. The unique formulation of Cerakote ceramic coatings enhances a number of physical performance properties including abrasion/wear resistance, corrosion and oxidation resistance, chemical resistance, UV resistance. Cerakote also features high impact strength, hardness, thermal barrier properties and more. It is a very versatile coating available in hundreds or colors to improve aesthetics as well as enhance protection against environmental damage.
 
Aside from being the standout in aftermarket gun coatings, Cerakote can be applied to any number of different applications ranging from camping and outdoor equipment to automotive, recreational vehicle, and motorcycle components. The coating goes on smooth leaving a consistent finish that can, in most cases, last the lifetime of the item when cared for properly. Additionally, Cerakote allows end users easy access to many personalized options including aesthetics, heat masking, and protection from the elements.
 
For more information on our Cerakote services, you can visit the Cerakote section of our webpage under services.

Question 8

Do you offer a military & first responders discount?

Accepted Answer

Yes! We offer 10% off to military & first responders. Email us for more information!

Question 9

What is your turnaround time?

Accepted Answer

Our turnaround time can depend on many factors. Special order parts, colors, stencils, and seasonal runs will affect our turnaround time. Most jobs, with the exception of custom builds and intricate finishes will be completed within 7-10 business days of receiving the item. We will always keep you informed of any delays we encounter.

Question 10

What kind of warranty or guarantee do you offer, and what is your return policy?"

Accepted Answer

Anything that we work on, finish or build is covered by our limited lifetime warranty. If your firearm finish ever cracks, peels, chips, or breaks as a result of our workmanship, we will repair, replace, or refinish it at no cost to you. We cannot cover excessive wear from normal use (i.e. holster marks, blemishes from dropping, scratches or abuse, etc.). We also cannot warranty guns that are used in a police or military application. Our return policy is that if you are unhappy with our work, or with any products you receive from us, please feel free to contact us, and we will correct the issue right away. We do not accept returns on custom projects.

Question 11

When can I use my newly finished firearm?

Accepted Answer

As soon as you receive them back from us. All of our finishes are fully cured when they are shipped back to you.

Question 12

Can you rush my order?

Accepted Answer

We can rush your order for an additional $50

Question 13

What are your shipping fees? Can you expedite/overnight items?

Accepted Answer

We offer expedited and overnight shipping at market cost. Unfortunately we are unable to give estimates of shipping without knowing what the item(s) is/are. Feel free to contact us for an estimate.

Question 14

Do you have an order minimum?

Accepted Answer

Yes. Our order minimum is $60, prior to tax and shipping fees

Question 15

Do you offer local pickup and delivery?

Accepted Answer

Yes we do! It would however be based on availability. The cost for this service is $25/trip and must be less than 20 miles away from our shop location.

FAQ